Resolving "MissingKey Pair ID" or "Content Authorization Failed" errors

The "Content Authorisation Failed" or "MissingKey Pair ID" issue is usually caused by the cookie settings in your browser.

Refer to the steps below depending on your browser, refresh the page and try to launch the course again.

• Google Chrome
• Internet Explorer
• Firefox
• Safari

Once you are able to access and complete the course, you can revert the changes to your settings.

Google Chrome

1. Click the menu icon at the top-right of the browser window and click Settings.
2. Click Advanced or Show Advanced Settings (at the bottom of the page).
3. Under Privacy or Privacy and Security click Content Settings.
4. Click Cookies.
5. Ensure 'Block third-party cookies and site data' is not enabled.
6. Click Done or exit Settings.
7. Refresh the page and try to launch the course again.  

Internet Explorer

1. Go to Internet Options in your Internet Explorer browser.
2. On the Privacy tab, click the Advanced button.
3. Ensure Accept is selected for First-party Cookies and Third-party Cookies.
4. Select the checkbox for 'Override automatic cookie handling' or 'Always allow session cookies' (depending on your version of Internet Explorer).
5. Click OK, then click OK again to exit Internet Options.
6. Refresh the page and try to launch the course again.

Firefox

1. Click the menu icon at the top-right of the window. 
2. Click Options.
3. In the History section, select Use custom settings for history from the drop-down menu.
4. Ensure 'Accept third-party cookies' is set to 'Always'.
5. Click OK.
6. Refresh the page and try to launch the course again.

Safari

1. Access your Safari browser settings.
2. In General or Tabs (depending on your device), ensure
   - In New Tab is the selected option next to Open Links.
   - Block Pop-ups is disabled.
3. In Privacy & Security, ensure
   - Prevent Cross-Site Tracking is disabled.
   - Block all cookies is disabled.
4. In Advanced, ensure JavaScript is enabled.
5. Close the settings modal, return to the course page and refresh the page.

If the issue isn't resolved, close the browser completely then reopen it and try to launch the course again.