Resolving "MissingKey Pair ID" or "Content Authorization Failed" errors

The "Content Authorisation Failed" or "MissingKey Pair ID" issue is usually caused by the cookie settings in your browser.

Refer to the steps below based on your browser, refresh the page, and try to launch the course again.

• Google Chrome
• Microsoft Edge
• Firefox
• Safari

Once you are able to access and complete the course, you can revert the changes to your settings.

Google Chrome

1. Visit the Google Help Page about cookie settings
2. Select the relevant page for your device (Computer/Android/iPhone & iPad)
3. Expand the section "Allow or block third-party cookies"
4. Follow the instructions to ensure that 'Block third-party cookies' is NOT enabled.
5. Refresh the page and try to launch the course again.  

Microsoft Edge

1. Visit the Microsoft Help Page about cookie settings
2. Expand the section "Block third party cookies"
3. Follow the instructions to ensure that 'Block third party cookies' is NOT enabled.
4. Refresh the page and try to launch the course again.

Firefox

1. Visit the Mozilla Help Page about Third-party cookies
2. Read down to the section "Disable third-party cookies"
3. Follow the instructions to ensure that 'Cookies' is NOT checked.
4. Refresh the page and try to launch the course again.

Safari

MacOs

1. Visit the Safari User Guide about cooking settings
2. Follow the instructions to ensure that 'Block all cookies' is NOT selected.
3. Refresh the page and try to launch the course again.

iOS

1. Visit the iPhone User Guide about cookie settings
2. Follow the instructions to ensure that 'Block all cookies' is NOT selected.
3. Refresh the page and try to launch the course again.

If the issue isn't resolved, close the browser completely then reopen it and try to launch the course again.