Our current plans (Basic, Standard and Professional) are based on the number of active users in your learning space each month. Each plan includes a certain number of active users and carries an additional price per active user thereafter.
Refer to the following sections for more information:
- How do we determine who is active?
- What happens if my learning space exceeds its active user allowance?
To find out where you can access your Clui subscription invoices, see 'Viewing and downloading Clui subscription invoices'.
If you have any questions about a charge from Clui, let us know - we'd be happy to clear it up for you.
How do we determine who is active?
An active user is defined as a user who, during the billing period,
- logs into the learning space,
- accepts an invitation,
- activates their email address, or
- launches a module within a course.
What happens if my learning space exceeds its active user allowance?
If your active users for the month exceed the amount included in your plan, your subscription costs for the following month will include an amount for each extra user who was active during the billing period.
A few other things to be aware of...
- A user only needs to be active once within the billing cycle to be classified as active for that month.
- A billing cycle starts from the date when the account is first billed. This may be part-way through a calendar month.
- If a user is active during a billing month and is then disabled by an administrator, they are still recorded as active during the month.
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