Clui offers a range of support resources for administrators and learners. You can make these resources available to your learners by turning the Support Access toggle on in your learning space settings on the SETTINGS tab.
If a learner is unable to find the information they need, they can contact support by clicking the Contact Support link at the bottom of the page.
As most learner enquiries are related to course content or require administrative actions that Clui support are unable to perform, we encourage all of our learning spaces to provide their own support email address for learners.
Setting up a support email address for your learners
The support email address for learners can be changed in your learning space settings on the LEARNING SPACE DETAILS tab where you see the field Support email address.
To access your learning space settings, click the arrow next to your account name in the top-right corner of Clui and select Learning space settings.
Note: We welcome administrators to contact us via the Clui support email address (firstname.lastname@example.org) at any time with account and platform enquiries or to escalate learner enquiries that they're unable to resolve.
For more information about configuring your learning space, see 'Managing your learning space settings'.