To view information about an individual user and manage their account, locate and click their name on the People page. A profile page for the user appears where you can see all of their details.
Note: The information and actions on a user's profile page differ depending on whether they are an active or inactive user. For more information, see 'How do we determine who is active?'.
At the top of the page, several actions are available:
- Assign Course - Give the user access to additional courses.
- Contact User - Open your email client to send an email directly to the user.
- Resend Invitation/Resend Verification - Resend the invitation/verification email to the user. They can click the link in the email to log in.
- Manually Verify - Manually set up an inactive user's account.
Some additional actions may also be available when you click the menu icon:
- Log in as - Log in as the user and perform actions on their behalf.
- View login sessions - View details of the users recent login sessions including the device, browser, date and IP address.
- Disable account - Remove the user from your learning space.
- Enable account - Re-enable the user in your learning space.
- Remove from learning space - Permanently remove the user from your learning space (this action is irreversible and removes all related user data).
The tabs enable you to perform various other actions.
In the User info section, view details about a user's account including their username, email address, the date they became a member, their learning space access level, and if applicable, their role, primary manager and secondary manager.
You can make changes to each of these fields except the 'Username' and 'Member since' fields. To make changes, hover over a field and click the pen (edit) icon that appears.
Additionally, you can see any custom fields that have been set up for your learning space in the Additional info section and view and manage the groups the user has been assigned to in the Groups section.
View the courses that the user is enrolled in. Courses assigned to users who have not yet accepted their invitation to Clui are shown here, however their enrolment isn't created until they accept the invitation.
View and download any certificates the user has been awarded.
If the user is enrolled in any events, the dates are listed on this tab.
Purchases made by the user are listed on this tab. Click the button on a purchase to visit the Sales page, where more information and actions are available.
Note: For information about reporting on users, see 'Running reports'.
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